How to Have a 5-Star Guest Feedback Program

You're a restaurant marketer, and you're drowning in guest feedback—reviews, DMs, surveys, emails. But what do you do with it all? Most operators just don't know how to turn that flood of information into something powerful.

This session is your lifeline. We'll give you a clear, actionable playbook for not only collecting and replying to feedback, but also for using it to drive retention and revenue.

You'll discover how to:

• Turn headaches into a gold mine. Stop treating negative feedback like a problem and start seeing it as an opportunity to build a loyal customer base.
• Automate your work without losing the human touch. From AI-written review responses to feedback loop triggers in your CRM, you’ll learn how to work smarter, not harder.
• Build a guest feedback program that actually works. We'll break down the entire process—from collecting and analyzing feedback to using it to create loyal customers who come back again and again.